Privacy Policy

How Übik protects and uses clinic, team, and client information.

Last updated: February 2025

Scope

This Privacy Policy explains how Ubik Solutions, Inc. (“Übik,” “we,” “us,”) collects, uses, and shares data when you use our software, websites, and related services (the “Services”). By using the Services you agree to these practices.

Information We Collect

  • Account and clinic details such as names, emails, phone numbers, roles, clinic settings, and configuration choices.
  • Content you provide including appointments, medical notes, communications, inventory entries, and files uploaded to the Services.
  • Usage and device data like log activity, IP address, browser type, device identifiers, pages viewed, and timestamps to keep the platform reliable and secure.
  • Billing information processed through our payment providers (we do not store full payment card numbers).
  • Support interactions such as chats, emails, and call notes when you contact us.

How We Use Information

  • Provide, operate, and improve the Services, including new features and workflow automations.
  • Personalize in-product experiences and communications that are relevant to your clinic.
  • Provide customer support, training, and security protections.
  • Send transactional notices (for example, account changes, updates, billing) and optional marketing messages where permitted; you can opt out of marketing at any time.
  • Comply with law, enforce agreements, and prevent fraud or misuse.

How We Share Information

  • Vetted service providers that help us run the Services (for example, hosting, analytics, communications, and payments) under confidentiality and security obligations.
  • Legal and safety when required by law, subpoena, or to protect the rights, safety, or property of our users or Übik.
  • Business transfers if we are involved in a merger, acquisition, financing, or sale of all or part of our assets.
  • Aggregated or de-identified information that does not identify an individual or clinic may be shared for insights or service improvement.

Data Retention and Security

We retain data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We apply administrative, technical, and physical safeguards to protect information; no system is 100% secure, so we encourage strong passwords and role-based access inside your clinic.

Your Choices

  • Account controls: You can access and update most account or clinic information directly within the product.
  • Marketing preferences: You may opt out of marketing emails by using unsubscribe links; transactional communications will still be sent.
  • Data requests: Contact us to request access, export, or deletion of personal data, subject to legal and contractual limits.

Contact Us

If you have questions about privacy or data protection, contact us at [email protected] or +1-612-383-6374.